faqs

Yes, care teams can choose from out-of-the-box, turnkey remote care programs that we have designed alongside leading health systems from across the globe. These pre-built programs can be quickly and easily customized as needed through our drag and-drop Design Studio or you can work with our client success team to build your own programs.

Our care plans are fully customizable enabling care teams to choose exactly what works best for them and their patients, they can choose which workflows to automate, the best devices to fit each program, and data points that they would like to be notified of. Some of the basic building blocks include:

1. Care Pathways Design Studio — Our user-friendly drag & drop interface facilitates quick and easy deployment of any remote care program; care teams can easily customize one of our turnkey solutons, adjust workflow protocols or work with us to build their own hybrid care plan without the need for a developer.
2. Automated Remote Care Workflow —  Following plans put in place by the care team, our software automates the steps in a clinical workflow and performs tasks following a decision tree, automated triggers are derived from the care plan protocol based on device data, survey responses and vitals measurements. Patients are either guided through assisted self-care or the care team is notified of changes in a patients’ condition so they can quickly intervene.
3. PROM’s — Patients responses to validated questionnaires are stratified and scored by our algorithm which produces a reading, care teams are then notified of abnormal readings, or patients are prompted to follow an automated triage workflow. We can also build any surveys and scoring scale you would like and do not need to use validated questionnaires.
4. Patient CareApp — Patients receive alerts, reminders, prompts to complete surveys, and educational content specific to their care plan; vitals data is collected from any wearable, medical device, or can be input manually allowing the CareApp to guide patients through their personal care journey. Virtual visits or one-click calls to care teams can also be done on the app and can be scheduled in advance or done ad-hoc.
5. Care Team Dashboard — Clinicians have customized views of entire populations, cohorts, and individual patients. Automate for efficiency by setting rules for the system to identify trends, combinations of abnormal vitals, medication adherence, and side effects; score the PROs for surveys and questionnaires to perform automated assisted self-care. Receive notifications when any patient requires intervention.
6. Device Integration — We are device a-agnostic and can integrate with any medical device or fitness tracker that meets the needs of the care team and patient. Allowing patients to use their own devices has been shown to improve patient engagement and program adherence Learn More.

Multichannel communication is built-in, patients and providers can communicate via chat, text, scheduled or ad-hoc virtual visits, and facilitate one-click calls. Care teams can reduce their workload and keep patients on track by automating patient reminders to start or discontinue medication, schedule an appointment, send content specific to their care plan, and prompt them to complete symptom surveys and questionnaires or upload vitals measurements.

Our fully adaptable remote care platform supports any clinical condition, any device, and any automated remote care workflow. We already support nearly 70 health conditions and wellness programs, some of our pre-built care programs include:

• Cardiac Rehab
• Covid-19 monitoring
• Type 1 and 2 Diabetes care
• Hypertension monitoring
• Psychiatric monitoring
• IBD symptom management
• LVAD monitoring
• Pulmonary Rehab
• Oncology Symptom Management
• Gestational Diabetes and Preecalmpsia monitoring
• Neurology and Parkinson’s monitoring
• CHF Management

Datos Health’s platform has built-in reporting that can be uploaded directly to your RCM system helping you to maximize CPT code reimbursement for Remote Patient Monitoring (RPM), Chronic care Management (CCM), Remote Telepsychiatric Monitoring (RTM), and telehealth. Some of the most common CPT codes for RPM are 99453, 99454, 99457, 99091.

We are ISO 27017, 27018, and 27799 certified, GDPR, and HIPAA compliant. We undergo yearly penetration tests and periodic vulnerability testing to ensure we comply with the highest security standards.