Frequently Asked Questions

Care teams can choose from out-of-the-box remote care programs that we have designed alongside the leading health systems from across the globe. These pre-built programs can be fully customized as needed through our drag and drop Design Studio which allows care teams to quickly and easily create their own workflows or they can work with our client success team to help them build their own programs.

In our experience, our Client Success team usually builds a care team's initial workflow. Care teams then go on to build many more on their own with the Design Studio in which they can easily adjust the measurements needed from their patients, frequency, set normal/abnormal ranges and so much more. They can do this by individual patients, cohorts, or entire populations.

Our care plans are fully customizable and allow care teams to choose exactly what works best for them and their patients further improving patient engagement. Some of the basic building blocks include:

1. Care Pathways Design studio — Our user-friendly drag & drop interface facilitates quick and easy deployment of any remote care program; care teams can easily customize one of our turnkey solutions, adjust workflow protocols or work with us to build their own care plan without the need for a developer.
2. Automated Remote Care Workflow —Following plans put in place by the care team, our software automates the steps in a clinical workflow and performs tasks following a decision tree, automated triggers are derived from the care plan protocol based on device data, survey responses and vitals measurements. Patients are either guided through assisted self-care or the care team is alerted to changes in a patients’ condition so they can quickly intervene.
3. PROM’s — Patient responses to validated questionnaires are stratified and scored by our algorithm which produces a reading, care teams are then alerted to abnormal readings, or patients are prompted to follow an automated-triage workflow.
4. Patient Experience App — Robust 2-way communication that sends patients alerts, reminders, and patient education content specific to their care plan and prompts them to complete symptom surveys; data can be collected from any wearable, medical device, or can be input manually. Virtual visits or single-click calls to care teams can be facilitated through the app and can be scheduled in advance or done ad-hoc.
5. Care Team Dashboard — Grants providers customized views of entire populations, cohorts, and individual patients. Automate for efficiency by setting rules to automatically generate alerts when patients’ measurements fall out of normal range and score the PRO’s for each survey and questionnaire to perform rules-based triage. Set rules in the system to send escalation alerts to the care team when any patient requires immediate intervention.
6. Device integration — We are device agnostic and can integrate with any medical device or fitness tracker that meets the needs of the care team and patient. Allowing patients to use their own devices has been shown to improve patient engagement and program adherence.

The Datos Health platform can integrate with any EMR. We have partnered with Redox to ensure tight integration and streamlined interoperability with over 1,800 health systems in the US, simplified integration with more than 85 EMRs, and a single, portable scalable API.

Providers can stay more connected to patient health by monitoring between visits and early identification helps avert adverse events, improves patient outcomes and quality of life. Through RPA, our system provides rules-based triage and sends escalation alerts to the care team when if a patient's measurements fall out of normal range.  Care teams can focus on the patients that need them most while proactive management of vitals and symptoms reduces hospital readmissions. Learn More

Multichannel communication is built-in, patients and providers can communicate via chat, scheduled or ad-hoc virtual visits, and facilitate one-click calls. care teams can send patients reminders to start or discontinue medication, or schedule an appointment, send content specific to their care plan and prompt them to complete symptom surveys and complete questionnaires or upload vitals measurements.

Our fully adaptable remote care platform supports any clinical condition, any device, and any automated remote care workflow. We already support nearly 70 health conditions and wellness programs some of our pre-built care programs include:

Datos Health’s platform has built-in reporting that can be uploaded directly to your RCM system helping you to maximize CPT code reimbursement for Remote Patient Monitoring (RPM), Chronic care Management (CCM), Remote Telepsychiatric Monitoring (RTM), and telehealth. Some of the most common CPT codes for RPM are 99453, 99454, 99457, 99091.

Our Patient Experience app was designed to be easy for any patient to use, which is crucial for patient engagement. The Design Studio also features a user-friendly drag and drop interface, enabling care teams to quickly personalize treatment plans.

Our platform is a SAAS platform installed on the cloud. We are currently installed only on Google, but we are cloud agnostic for any of the major cloud providers.

We are ISO27001 certified, HIPAA compliant. We undergo yearly penetration tests to ensure we comply with the highest security standards.